Job Duties / Responsibilities Accountabilities

• Marketing communication for public training
  • Identifying appropriate target audience for training programmes
  • Developing & administering mailing lists, e-mails & adverts
  • Following up with potential clients
• In-house training (classroom and e-learning)
  • Identifying in-house training opportunities, following up and involving subject matter experts accordingly
  • Identifying & following up e-learning opportunities
  • Providing support in the development of in-house training proposals
• Logistics Management
  • Coordinating logistics (venue, equipment, course materials, catering, etc) for internal
• E-learning
  • Ensure the development of timely high-quality cutting-edge
  • Ensure excellent creative input, attention to detail & functional outputs.
• Recruitment
  • Ensure development of well profiled high-quality database of IT & Project Management skills
  • Ensure excellent turnaround time & high success rate (>80%) of recruitment /outsourcing briefs Ensure effective liaison & leverage of recruits.
  • Ensure effective management of outsourced staff.
• Customer Relationship Management
  • Developing & maintaining a rich client database
  • Developing & maintaining strong relationships with target clientele (persons in charge of training/HR & the end customer )
  • Automated tracking of opportunities & client history
  • Automated mailing
  • Data mining
• Other Responsibilities
  • Provide administrative support to Human Resources department of the organization
  • Establish and post job adverts on job search websites
  • Schedule and organize interviews with suitable candidates
  • Prepare necessary documents, job description, screen tests and interview questions for the organization
  • Communicate requirements and duties to prospective candidates
  • Assist recruitment specialist in screening eligible candidates
  • Maintain good relationship with all candidates, employees and corporate clients
  • Keep records of candidate interviews and report them to recruitment managers
  • Participate at recruiting events when the manager cannot attend
  • Maintain the internal/external CV-s database

• KEY RESULT AREAS
  • Up-to-date of weekly/monthly/annual financial reports for Digital Jewels
  • Effective publicity for training programmes
  • Well attended programs – of 90% capacity
  • Effectively co-ordinated programs
  • Identification of new training opportunities (in-house & e-learning)
  • Ability to gain access to approved training plan & budget for existing & potential clients
  • Creation of a robust Candidate/Client Database

• KEY PERFORMANCE INDICATORS
  • Satisfied/delighted customers – internal & external (apparent through positive formal/informal client feedback, prompt payment, repeat business)
  • Superior (Prompt, effective and value adding) development & delivery of new concepts, products, services
    Effective opportunity identification & follow-through
  • Meet or exceed agreed budget

Job Specification

• Education Qualification: A good first degree
• Professional Qualification: HR Certifications will be an added advantage
• Experience: At least 5 years in a similar role

Job Specification

• A good understanding of training offerings
• Effective use of technology in job function
• Ability to communicate effectively in 2/3 languages
• Knowledge of recruitment and legal aspects of the hiring process
• Ability to co-ordinate a project team
• Good business development skills
• Attention to detail
• Thorough, painstaking
• Strong interpersonal skills
• Ability to interface effectively with stakeholders
• Good industry network
• Team player

Interested?

If the above sounds exciting to you, please CLICK HERE to apply.

Job Title: Revop MDA Agent
Job Role Summary: Onboarding and Operations support for MDAs on Revop
 Department: Revenue Optimization (Revop)
 Location: Various MDAs Across the State
 Reports To: MDA Team Lead / Revop Operations Supervisor
 Employment Type: Contract

1. Role Summary

The Revop MDA Agent serves as a key resource to drive Onboarding of MDAs to Revop as we rollout to all MDAs nationwide. They are the frontline adoption and operations representative of the Revenue Optimization (Revop) Program within assigned MDAs. They function as typical field sales agents. The role is responsible for driving Onboarding of MDAs on the Revop platform, supporting day-to-day billing and revenue processes, MDA payments (Disbursements), providing user assistance, resolving basic operational issues, onboarding MDA users, and ensuring full compliance with Revop procedures.

Agents will be deployed across MDAs as Onboarding champions to strengthen field operations, improve billing accuracy, drive platform use, promote revenue visibility, and support end-to-end use of the Revop platform.

2. Key Responsibilities

A. Onboarding & User Support

• Tasked with the primary responsibility to onboard assigned MDAs to the Revop system
• Function as the primary Revop contact within the assigned MDA just as a typical dedicated ‘account officer’.
• Drive full adoption of the Revop platform across relevant departments.
• Conduct onboarding, basic training, and hands-on demonstrations for MDA staff.
• Provide daily user support, answer operational questions, and escalate issues where required.
• Assist MDAs in understanding workflows, billing rules, payments and system features.

B. Billing & Payment Operations Execution

• Support MDAs in generating bills, assessments, service charges, and revenue notifications.
• Ensure all transactions are processed on the system in accordance with Revop procedures.
• Monitor real-time billing activities and identify discrepancies or incomplete entries.
• Verify data correctness and completeness before submission or approval.
• Ensure proper classification of revenue types and MDA transactions.

C. Field Engagement & Coordination

• Maintain a daily presence at assigned MDAs to support operations.
• Work closely with Revop supervisors and product managers to provide feedback from the field.
• Track adoption progress, system usage, and operational bottlenecks.
• Participate in field visits, awareness sessions, and special deployment exercises.

D. Reporting & Compliance

• Submit daily/weekly adoption and operations reports.
• Provide updates on platform usage, issues encountered, and improvement opportunities.
• Ensure MDAs comply with revenue and billing standards set by Revop.
• Document operational incidents, escalate technical challenges, and follow up until resolution.

3. Key Performance Indicators (KPIs)

• Level of MDA adoption & active platform usage.
• Number of billing activities completed correctly and on time.
• Reduction in manual processes and off-system transactions.
• Quality and timeliness of reports submitted.
• User satisfaction and responsiveness to MDA stakeholders.
• Accuracy of data captured and transactions processed.

4. Required Qualifications

• Minimum of HND/BSc in Accounting, Business Administration, Finance, Economics, Computer Science, or related field.
• Basic understanding of billing, payments, revenue processes, or digital financial systems.
• Experience in customer service, field operations, or system support is an advantage.

5. Required Skills & Competencies

• Strong communication and interpersonal skills.
• Ability to explain processes clearly to non-technical users.
• Basic digital skills and comfort with web-based applications.
• Attention to detail and ability to follow structured procedures.
• Problem-solving mindset and willingness to learn quickly.
• High level of integrity and professionalism in public sector environments.

6. Work Conditions

• Field-based role; daily physical presence in assigned MDAs.
• May require movement between MDAs within a cluster.
• Must be available for deployments, training workshops, and operational exercises.

Interested?

If the above sounds exciting to you, please CLICK HERE to apply.

The Service Support is essential to IT operations, ensuring Business Continuity and Visibility of the IT Support Services across board, especially for a project of the magnitude as the ReVOP. This part of support is designed to be closer to the customers (MDAs), work with the product support to reach out physically to the MDAs. It serves as the link between the central HelpDesk team and the MDAs, as well as the link between the Product Support and HelpDesk team, ensuring direct management of customers expectation, managing issues and preventing escalation of such. Their jobs also include getting feedback/complaints directly from customers across MDAs, ensuring such as logged in the service desk application for easy tracking and follow up for resolution/closure within the SLA time.

The following are the key responsibilities of a Service Support Executive;

• Request Handling, Customer Interaction & Support: Work with the product support to maintain a constant physical contact with customers (MDAs users) to get feedback, complaints, grievances, incidents and requests issues, and ensure that such are properly managed to ensure value for customers. Serves as the primary contact for service requests and customer inquiries, ensuring complaints, incidents, and queries are professionally attended to, accurately logged, categorized, and tracked through resolution. Diagnose and resolve issues, escalate complex cases when necessary, and systematically interpret user problems to identify effective solutions. Maintain strong relationships with clients, SMEs, and service users to address concerns, provide timely responses, and enhance overall service experience.
• Performance Monitoring & Process Optimization: Track the effectiveness of service delivery, evaluate metrics and reports, and make sure that problems are resolved promptly. Submit performance reports and conduct evaluations with management, support teams, and clients on a regular basis. Updating rules, standards, and procedures for customer care and service desk operations as well as maintaining the service catalog are important. respond promptly and improve the general customer experience.
• Customer Relationship Management: Understand customer needs, expectations, and business goals to align support services effectively. Build long-term customer relationships, manage accounts, and act as the primary contact for escalations and service reviews. Ensure service levels are met by coordinating resources and maintaining clear communication.
• Business Development & Engagement: Identify business opportunities from customer interactions and forward relevant insights to the Business Development team. Conduct surveys, questionnaires, and client visitation to gather independent opinions on services and consultants. Represent the service desk in product and project meetings to stay informed on new developments.
• Visibility of The Support: Serves as the face of the support and contact center to the customers by maintaining a constant contact with them, getting and relating to their pain-points, with the main aim of resolving them and improving the customer experience, and providing regular report to the Head of Department.

Requirement and Qualification

• The candidate must have completed his/her compulsory NYSC service year.
• Proven experience in customer service, call centre, or related role.
• Good communication and interpersonal skills.
• Excellent people and customer relation skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict resolution abilities.
• Ability to work within public service environment.
• Emotional Intelligence and stability is essential.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interaction.
• A positive attitude and team spirit are essential for this role.
• Familiarity with CRM systems, service desk software, or customer service tools is an advantage.
• ITIL V4 Foundation Certification is an added advantage.

Interested?

If the above sounds exciting to you, please CLICK HERE to apply.