The 2nd quarter of 2020 could be categorized as bittersweet with the advent of the COVID-19 pandemic which took world economies by storm as lives and livelihoods were significantly impacted by the novel Coronavirus. We simply saw the turn of events as an opportunity to make a difference by leveraging on our trusted contacts within the IT space and collaborating with IT giants across Africa. We are committed to maximizing this to make a difference in the ever-changing and rapidly evolving technology space.
We enjoyed several highpoints in Q2 2020, one of which was the commemoration of the business continuity awareness week which held in the month of May 2020 with the global theme—‘We are Stronger Together’- indeed a profound message that continues to resonate around the world. As a key business resilience facilitator across Africa, Digital Jewels through the implementation of the robust ISO22301 standard among other ISO standards joined the Business Continuity Institute in commemorating the week by organizing a Webinar which had in attendance Business Continuity Managers from both Public and Private sectors sharing a wide range of business continuity issues, realizations and lessons within their respective organisations.
Digital Jewels Ltd has had the privilege of working with these BC Managers while implementing Best Practice standards for their organisations. The online panel which was moderated by Oluwasolape Akinde, Head, Process Consulting Digital Jewels Ltd had impressive speakers like Festus Akokofe Aisagbonhi, Country Head, Conduct and Compliance Access Bank PLC Rwanda; Oluwafemi Aminu, Chief Risk Officer, Etranzact International PLC, Nigeria; Chinenye Chizea– Chief Information Security Officer, NIMC Nigeria and Randy Osei Pipim– Head, Operational Risk/CISO, Republic Bank Limited Ghana.
Some of the salient lessons shared by our panelists were for organisations to:
- Ensure the effectiveness of the annual simulation and testing of your business continuity plan alongside the alternative site tests.
- Ensure the availability of appropriate infrastructure to support the business and customers.
- Get the required support and response from the Executive management team strengthens processes and policies.
- Include Executive management in the Crisis management team as this helps in the development and implementation of relevant and critical policies.
- Ensure the crisis and incident management teams are set up with the right crop of staff to develop the right strategy and plans to continually serve your customers.
- Business resilience and good Governance play a critical role in aiding subsistence during a pandemic.
- Business continuity should be a priority for top management.
- Certification to the ISO22301 standard ensures the evaluation of the threat matrix with a lot of ‘what if’ questions that produce significant workable scenarios. This usually comes in handy and enables your organisation take necessary actions during a pandemic with succession plans.
- The adoption and certification to other standards plays a pivotal role in building a resilient system.
The number of disruptions in the past few months requires collective effort to restore normalcy to affected systems. Hence, the need for intra and inter-organizational collaboration and cooperation towards achieving resilience of Business operations which has become more evident since the onset of the COVID-19 pandemic. From the discourse with the BC managers, it was evident that due to their BC practices, they were better prepared to respond to the pandemic. Digital Jewels remains committed to supporting organisations across industries tweak their strategies to ensure that they keep their business operations running smoothly during these unusual times.
We are stronger together if we work together- Contact us today and invest in resilience.