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Empower yourself with Knowledge to thrive in today's digital economy! Our portfolio of best practice courses include (click on any course title for more information):
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Certification Based: |
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Certification Included: |
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| Project Management |
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PRINCE (Projects IN Controlled Environments) is a structured method for effective project management. It is a widely used project management method, which navigates you through all essentials for running a successfull poject.
Objectives-
Prince2 Certification consist of two examinations:Prince2 Foundation and Prince2 Practitioner.
Prince2 Foundation Syllabus:
The foundation is the first of the Prince2 examinations you are required to pass to become a Prince2 Practitioner. Prince2 foundation examination is aimed to measure whether a candidate is able to act as an informed member of a project management team using the Prince2 methodology in an environment supporting Prince2.
Prince2 Practitioner Syllabus:
The practioner is the second of the Prince2 examinations you are required to pass to become a Prince2 Practitioner.Prince2 Practitioner examination is aimed to measure whether a candidate will be ableto apply Prince2 to the running and management of a project within an environment supporting Prince2.
Target Audience
Any individual willing to acquire best practise knowlegde of project management.
Benefits
Prince 2 is fast becoming an internationally acclaimed project management standard.
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"To fail to plan is to plan to fail". Yet several organisations still embark on large scale exercises usually involving the implementation of mission-critical systems and costing substantial amounts of money without adequate planning.
Worse still, the implementation effort itself is insufficiently monitored and poorly controlled. The results are often missed deadlines, poor quality, low grade and budget overruns. Simply put, failed projects. Considering the significant capital outlay involved in most large-scale projects, most companies can ill-afford failure as that may simply result to the inability to compete favorably.
To impart modern, yet proven best practice Project Management tools and techniques applicable to projects in this environment.
Target Audience
Entire project teams, project steering committees, project managers/consultants.
Benefits
Participants will gain an end to end view of Project Management as articulated by the the Project Management Body of Knowledge (PMBOK) best practice framework. The workshop will take cognizance of our local operating environment and provide practical tips for managing projects in a practical setting and include the use of Scenario based, PC Simulation Tools and hands on section on MS Projects
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Project Management Professional (PMP) is a globally recognized certification in project management. It is managed by the US-based Project Management Institute and is based on the PMP Body of Knowledge (PMBOK) Specification published by PMI in 2005.
The PMP designation offers individuals worldwide recognition as professional who has received Project Management certification, supported by core knowledge and understanding of critical Project Management concepts, principles and techniques
Objectives
Project Management Professional FastTrack is designed to prepare students to successfully pass the Project Management Professional (PMP®) exam. The PMP experience and exam requirements focus on five process groups Initiating, Planning, Executing, Controlling, & Closing.
Benefits
As one of the most valued credentials in project management, the PMP credential assures employers that you are committed to project management. Earning and maintaining this credential demonstrates a solid foundation of experience in effectively managing projects.
Target Audience
Our PMP FastTrack course has been developed for those individuals seeking to pass the Project Management Institute's PMP certification exam, as well as any individual who wishes to acquire best practice knowledge of Project Management.
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Microsoft Project is a project planning tool. It enables a user to produce project plans which will show:
- the tasks or activities that have to be carried out and who will have to do them
- when they will need to be done
- what will happen if they are not done as scheduled
- estimates of resource requirements for individuals and groups
- project cost information
- metrics on project based data
- comparisons to be made between the original project model
- and final delivered project
- critical path and amounts of slack on tasks
- Project status
Project based data can be displayed in a number of presentation formats to enable information to be communicated to management, client or team members. Microsoft Project is an excellent tool to enable change management to be communicated as well as project status.
Digital Jewels is offering the Microsoft Project Management training for both Beginners and Advanced Level. We take great pride in our comprehensive curriculum of courses aimed at helping organizations meet their Microsoft Project training needs.
Our course is designed as a combination of lectures and workshops. They are sufficiently self explanatory to allow students to follow-up on their own - keeping training costs under control.
This hands-on comprehensive course is designed to meet the needs of the key Microsoft Project roles including Project Managers, Team Members, Resource Managers, Executives and Administrators.
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| Information Security |
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Penetration Testing
This is a course covering the principles of penetration testing, including hands-on practice with some of the tools available. Students will learn the differences between a hacker and a Penetration Tester before going on to study the types of procedures followed by the professional penetration tester. Common vulnerabilities of computer systems are discussed along with methods used by penetration testers to take advantage of them.
Course Objectives
By the end of the course delegates will be able to:
- Perform penetration tests.
- Explain the technical workings of various penetration tests
- Produce reports on results of penetration tests
- Defend against hackers
Benefits
- Gain the in-demand career skills of a professional security tester.
- Learn the methodologies, tools, and manual hacking techniques used by penetration testers.
- Get hands-on hacking skills in our lab that are difficult to gain in a corporate or government working environment, such as anti-forensics and unauthorized data extraction hacking.
- Move beyond automated vulnerability scans and simplesecurity testing into the world of ethical penetration testing and hacking.
Target Audience
This course is suitable for those IT professionals who will be required to test their own internal networks or the networks of an external client.
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CISSP is the term used for (Certified Information System Security Professional). At first a credntial acreddited by ANSI to ISO standard in the field of information security, the certification provides information security professionals with not only an objective measure of competence but globally recognised standard of achievement.
Objectives
The CISSP CBK is the most comprehensive review seminar discussing information systems security best practise. It also serves as a strong learning tool for mastering concepts and topis related to all aspects of information security.
The CISSP exam questions, convering topics such as Access Control Systems. Cryptography and Security Management Practises and is administered by the International Information Systems Security Certification Consortium or (ISC)2.
Target Audience
- Information security consultants
- IT and Quality Professionals
Benefits
- Demonstrates a working knowlegde of information security
- Confirms commitment to profession
- Offers a career differentiator, with enhanced credibilty and marketability
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Certification to ISO27001:2005 is a powerful step for an organisation towards effecting and demonstrating complaince with internationally recongnised best practise in information security. The standard provides an organisation with a continous protection methodology allowing a flexible, effective and defensible approach to security and privacy compliance.
Over five days this intensive course prepares delegates for the qualifcation process of ISO27001:2005 and trains them on how to conduct audits for certification bodies. It also empowers them to give practical help and information to those who are working towards compliance and certification. This training course includes an examination for ISO27001 Lead Auditor Qualification
Objectives
- To enable delegates undertake external audits and lead audits of Information Security Management Systems.
- To ensure delegates understand the importance of reporting their audit findings.
- Understand the roles and responsibilities of the auditor.
- Learn how to Plan, Execute, Report and Follow up on an Information Security Management System Audit.
- Learn how to access Security threats and Vunerabilities.
Target Audience
- To those wishing to implement Information Security Management System (ISMS) in accordance with ISO27001:2005.
- Existing security auditors who wish to expand their auditing skills.
- Consultants who wish to provide advice on ISO27001:2005 Systems certification.
- IT and Quality Professionals.
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ISO 27001 Implementation Workshop is designed to help implementers implement Information Security Management System (ISMS) in a simple yet effective manner. The program deals with practical implementation aspects of ISMS, starting from Planning till Final Certification for ISMS.
Objectives
ISO 27001, the International Standard for Information Security has assumed significant importance in ensuring information security and business continuity in any organization. ISO 27001 certification has become a key differentiator in obtaining business from international clients and also ensuring information security.
Target Audience
- IT Head
- IT Managers
- ISMS Implementers
- Quality Heads
- Quality Managers
- Software Quality Analysts
Effective information security management throughout the organisation Foolproof protection of your interests and those of your customers
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Overview
BS25999-2:2007 is the new standard for business continuity within organisations. It contains best practice in developing and implementing a robust business continuity plan. This course will take you from theory to practice, offering the opportunity to question and pre-plan for business continuity in your own organisation using the standard and examples of good practice.
Target Audience
Directors and Senior Managers with responsibility for planning and managing risk and sustaining ongoing business performance within their organisation – in particular Operations Directors, Risk Managers, IT Managers and Business Continuity Managers. Delegates may come from large or small organisations in any sector.
Pre-requisites
Attendees should have a good understanding of the key functions and operations of their own organisation and come prepared to discuss in broad terms some of the risk and performance issues which may affect their business.
Learning Outcomes
At the end of the courses delegates will:
- Be aware of the key features and content of BS2599
- Understand the differences between BS25999-1 (Code of Practice) and BS25999-2 (Specification), and how to use them to best effect
- Understand how to use the standard to support Business continuity planning within their organisation.
- Be able to develop a BCM system based upon best practice principles and BS25999
- Understand the benefits and be aware of some of the pitfalls in Business Continuity management
- Be able to weigh up the likely returns from investment in a range of different planning choices
- Understand the benefits of accredited certification to BS25999-2:2007, and the value of a BCM system based on a formal standard
- Understand how to achieve accredited certification to BS25999, and the resource requirements
Course Outline
- Why bother to do BCM?
- Clarifying the terminology: BCM , DR & Operational risk management
- Overview of BS25999 and its value for BCM
- Understanding the organisation (BIA)
- Developing a BCM strategy – resilience and contingency planning
- Developing the BCM response – business continuity planning, organisation and communications
- Maintenance, testing and rehearsal
- Embedding BCM in the culture of the organisation
- Preparing for and achieving BS25999 accredited certification
- Maximising your investment
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| Information Assurance |
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This course aims to show participants how the implementation of best practice ITIL IT service management processes can lead to the provision of cost effective high quality IT services that are aligned to the needs and priorities of the business.
Case studies, lectures and workshop exercises are used to demonstrate how processes and procedures are required to effectively deliver qualitative IT service to users.
Course Contents
The programme provides a coherent framework that the management of IT services may wish to adopt to provide consistent qualitative IT services. The topics covered include:
- Introduction to ITIL and IT service management
- Implementation service management
- Service level management
- Service desk and incident management
- Problem management
- Configuration management
- Change management
- Release management
- Financial management of IT services
- Capacity management
- IT service continuity management
- Availability management
- ISEB/EXIN Exam
Participants will also take an introductory test and a mock exam that would prepare them for the foundation examination in IT service management
- Individuals entering an IT environment who might have day- to- day responsibilities within one or more of the service management disciplines.
- Individuals working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework.
- Individuals whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management
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The Institute is a unique training approach to help those in IT management or leadership positions achieve more success. It is by far the most comprehensive IT Leadership development program of its kind and the fastest way to boost your IT management skills and career. Through the training, we will provide a logical process to use and give you dozens of tools that will help boost your productivity and management effectiveness.
Course Benefit
- To properly align IT services with the needs and priorities of the business
- To deliver cost effective qualitative IT services to users
- To be customer focused
Course Objectives
Quick summary of the training
STEP 1 - Quantify what it takes to be a successful IT manager
STEP 2 - Describe key barriers for technology people in achieving success
STEP 3 - Identify what senior management and clients want
STEP 4 - Provide a practical IT management process to use
STEP 5 - Give you practical insight on how to go about the work of IT manager
STEP 6 - Give you management tools you can start using immediately
STEP 7 - Provide ongoing support
STEP 8 - IT Business Manager Certification
It is the first IT management certification that focuses on the business aspects of managing technology resources as opposed to the technology aspect.
Practical knowledge of what to do to be successful in leading the IT agenda , insight on how to go about it, and will receive many examples and tools that will help you implement the concepts quickly and easily. Tips and techniques of the trade are shared to help participants learn the productive ways of getting things done and keys that empower you to achieve more.
This year, the IT Leadership Institute will go to Dubai, SaoTome, Tanzania and Gambia.
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Overview
Enterprise Architecture provides the strategic context to enable organizations to meet the constantly changing needs of the business environment. An Enterprise Architecture provides the means to prioritize IT investments maximize performance and generate the most cost-effective solutions thereby eliminating many barriers to success.
The TOGAF Enterprise Edition is an architectural framework consisting of a detailed method and a set of supporting tools for developing a broad range of Enterprise Architectures. The Enterprise Edition enables the business and IT community together to:
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Design, evaluate and build the right architecture for their organization.
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Reduce the costs of planning, designing and implementing architectures based on Open Systems solutions.
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Develop an Enterprise Architecture; by providing a generic method with which specific sets of deliverables, reference models, and architectural assets can be integrated.
Developed and endorsed by the Architecture Forum of The Open Group, the TOGAF 8 Enterprise Edition represents an industry consensus framework and method for Enterprise Architecture that is available for use internally by any organization around the world.
Target Audience
Business managers and strategists who need to understand the role of the Enterprise Architect
- IT architects about to move into Enterprise architecture.
- IT and business professionals,
- IT management
- Project managers and project directors
- Systems analysts etc.
The advantages of using the TOGAF approach are that it provides: process for designing an information system in terms of a set of building blocks.
- Details of how these building blocks interact and fit together.
- Establishes a common vocabulary for use in the design, implementation and governance, etc. of an enterprise architecture.
- Includes a list of recommended standards to use with the organisation’s enterprise architecture.
- Contains a set of structured and rigorous methods for the implementation and governance of an enterprise architecture.
What Participants will Gain
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Learn to analyze business motivations and to develop a Total Solution that balances costs, benefits, risks and long term solution agility through TOGAF methods
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Gain a thorough understanding of how to apply a wide range of techniques and technologies to capitalize on business opportunities
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Create an enterprise architecture view of information technology that enables the Information Technology Organization (ITO) to meet the CEO’s expectations of the IT Organization.
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Create enterprise technology and EA practice roadmap
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Management of Risk covers a wide range of topics, including business continuity management, security, project/programme risk management and operational service management. These topics need to be placed into the context of an organisation framework for the Management of Risk.
The 'Management of Risk' approach compliments the OGC's guidance on programme and project management. This course conforms to the UK Government’s Office of Government Commerce (OGC) Practitioner Examination syllabus.
Pre-requisites
Candidates will ideally have an understanding of Risk Management. Those wishing to take the M_o_R® Practitioner examination must first pass the Foundation certification.
Course Content (extract)
This course follows the practitioner syllabus set down by the OGC and covers areas such as:
• Corporate Governance
• Risk Process Lifecycle
• Risk Management Framework
• Business Continuity
• Safety and Security
• Creating the Culture
• Costs and Benefits
• Measurement, Control & Reporting
• Tools & Techniques
Benefits
This course will be of benefit to any organisation or individual seeking the need for guidance on a controlled approach to identifying, analysing and managing risk.
Target Audience
The course is suitable for all levels of management including:
•Corporate Managers responsible for corporate governance and the organisation's overall
exposure to risk.
•Programme Managers responsible for risk relating to specific programmes.
•Project Managers responsible for managing risk in projects.
•Operational Managers responsible for risks that affect the on-going continuity of business
services.
•All other personnel who have an interest or responsibility for the Management of Risk within
their organisation.
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Boards and executive management have long understood the need for enterprise and corporate governance. As Information Technology (IT) has become more important to the achievement of enterprise goals and delivery of benefits, there has been an increasing realization that governance must be extended to IT as well. IT governance is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the organization's IT sustains and extends the organization's strategies and objectives. The course also provides delegates for CGEIT (Certified in the Governance of Enterprise IT) Certification from ISACA.
IT Governance benefits several roles and perspectives
Individual - Defines roles and responsibilties of professionals Performing IT governance work and recognizes their professional Knowledge and competences; skill-sets; abilities and experiences
Enterprise - Supports through the demonstration of a visible commitment to excellence in IT governance practices
Profession - Supports those that provide IT governance Management, advisory or assurance direction and strategy
Business - Increases the awareness of IT governance good practices and issues
CGEIT Job Practice
The domains addressed by CGEIT are:
1. IT Governance Framework(required)
2. Strategic Alignment
3. Value Delivery
4. Risk Management
5. Resource Management
6. Performance Management
Target Audience
The Certification is intended to recognize a wide range of Professionals for their knowledge and application of IT governance principles and practices. It is designed for professionals who have management, advisory, or assurance responsibilities.
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Overview
The ITIL Manager's certificate ensures an overall management view of the Service Desk, the 10 core disciplines of IT Service Management and their interrelationships and interfaces.
Information and Communications Technology (ICT) is the third of the four fundamental drivers for any business. ICT helps you collect, analyse, produce and distribute information about your business, your services and your successes. Information on which your business plans are based, your markets are created, sales are made and goods distributed. Information which affects your image with shareholders and the public at large. Getting the best from your ICT is where you can help your business. Management of your ICT infrastructure is essential if it is to underpin the IT services that support your business.
This course is based on the IT Infrastructure Library(R) (ITIL(R)) best practice guidance for ICT Infrastructure Management and covers the syllabus of the ISEB ITIL(R) Infrastructure Management Certificate qualification.
Identify ICT requirements and develop ICT plans and strategies.
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Design a resilient ICT infrastructure for current and future requirements.
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Co-ordinate, measure and review the implementation progress.
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Ensure that the ICT infrastructure is able to support the requirements of the IT services that support the business.
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Prepare for the ISEB ITIL(R) Infrastructure Management Certificate examination.
Target Audience
IT Service Providers
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COBIT stands for Control Objectives for Information & Related Technology. The framework is designed to provide best practice guidance for dealing with IT challenges. IT has become an integral part of business strategy, which has introduced new risks & challenges. IT Management is increasingly challenged to understand & articulate the risks and benefits of IT, & to find ways to deal with:
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Aligning IT with the business strategy
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Adding value to the business
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Managing the risk of IT
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Managing the IT resources
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Measuring IT's performance
The course seeks to provide attendees with the necessary perspective, knowledge & skills to understand the risks & benefits of IT & to learn how 4.1 helps:Benefit
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Management to ensure that its IT investment decisions balance risks & controls
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Users obtain assurance on security & control of the products & services they acquire
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IT professionals & Internal Auditors to develop effective assurance & audit programmes, support audit findings & recommendations, & link control objectives to overall organizational needs
A further objective is to provide attendees with an understanding of the requirements needed to design & implement appropriate IT controls, i.e. policies, procedures, practices, & accountability required to establish the right levels of IT Governance for their organizations.
The course provides an opportunity for IT professionals to learn to conduct control & maturity assessments of COBIT®'s 34 IT processes, & to prioritize the selection & implementation of the necessary IT controls needed to improve the maturity & performance of their IT organizations.
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CIO's
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IT Directors / IT Managers
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IT Process Owners
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Project Managers / Operation
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Managers / Business Managers
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IT Auditors
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Overview
Organisations devote significant time, energy, human and financial resources to measuring their performance in achieving strategic objectives. But the sobering fact is that about 9 out of 10 organisations fail to implement their strategies. Combining the Balanced Scorecard with CobiT as part of the strategic planning process creates a solid foundation for a balanced IT strategy development approach for the organization. The Balanced Scorecard has emerged as a proven and effective tool to capture, describe, and translate organisations strategic goals, into meaningful objectives at corporate, divisional, and individual employee levels, thereby allowing for the strategies to be successfully implemented.
Course Objectives
This 2-day practical training course focuses on the full spectrum of activities and steps required to:
- Perform systematic IT strategic planning
- Develop and document an effective IT strategy for your organisation
- Translate and articulate the IT Strategy by developing an IT Balanced Scorecard
Course Objectives
This 2-day practical training course focuses on the full spectrum of activities and steps required to:
- Perform systematic IT strategic planning
- Develop and document an effective IT strategy for your organisation
- Translate and articulate the IT Strategy by developing an IT Balanced Scorecard
1. Identify the practical steps to undertake systematic strategic planning.
2. Develop an IT Strategy plan compliant with CobiT 's PO1 Guidelines.
3. Develop a best practice performance management system for your IT organisation.
4. Build an IT Balanced Scorecard aligned to the business strategy.
5. How to measure IT value add and alignment.
6. Translate strategy into meaningful objectives, measures, and targets.
7. Develop a strategy map.
8. Cascade the strategy to IT team/process and employee levels
9. Service Management Consultants
Target Audience
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Champions of Performance Management Projects
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Executives and Executive teams looking for a practical approach to strategy
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CIO's
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IT Directors / IT Managers
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IT Process Owners
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Project Managers / Operation
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Managers / Business Managers
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To survive and thrive in business, whether private or public sector, the IT specialist needs to have a good understanding of business and management issues and clearly grasp their IT implications. Without this, productivity, efficiency and effectiveness gains resulting from the use of IT can never be optimized; deriving competitive advantage from IT will remain a wishful thinking. Deliberately or inadvertently, many technical specialists stay in their technology cocoon, and are never considered as an integral part of the organization and soon hit a ceiling in their growth within the organization. The result is frustration on the side of the business and that of the professional.
The course seeks to enhance the business contribution and growth potential of the IT professional and function by equipping the specialist with the knowledge, skills, tools and techniques needed. The course will cover the following concepts.
The course will go a long way to enhance the personal effectiveness, operational efficiency and managerial effectiveness of the IT specialist.
IT professionals in private or public sector who desire to positively impact their organizations and reach the top.
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| e-Business |
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E-business is no longer a buzz word, it is serious business. But how do you win with e-business? This course takes a practical case-study driven approach to winning with ebusiness within the context of the African Region from thought leaders in the industry. By taking an analytical view of the e-business terrain, analyzing spectacular global ebusiness successes and failures, and evaluating the sectoral implications, the course helps to identify key underlying trends and the implications thereof, crystalise opportunities to be exploited and pinpoint threats to be averted.
The course will arm you with the knowledge and insight to chart a winning e-business blueprint, and implement it effectively.
It will cover the following concepts:
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The e-business terrain: current developments
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E-commerce today: possibilities, Impact, Barriers
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E-business models: a comparative assessment
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Customer Relationship Management/Knowledge
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Management/E-Procurement
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E-business design & implementation guidelines
Course Benefits
The course will broaden your horizon on possibilities, increase your innovation quotient and provide you with a real life perspective of what has worked.
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Professionals in e-business related functions such as Marketing.
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CMO's, marketing and business development officers
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E-business department heads & officers
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CIO's and IT officers
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Customer Relationship Managers and Officers
- Corporate Planning & Communications personnel
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| Business Productivity Enhancement |
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In today’s ever competitive working environment, it is essential to produce clear, error-free and reader-friendly business writing to tight deadlines. Many specialists may possess excellent technical skills but often lack confidence when writing business documents.
To do Presentations in a manner whereby the information is clear and concise may not also be a walk in the park.
This course will take you through the rudiments and often overlooked but important aspects of Business Writing and Presentation.It is a practical course that will leave no stone unturned in the areas of Business
Benefits
This course will provide you with the tools to:
- Speed up the writing process when writing business documents.
- Organise your ideas and conclusions coherently in your business writing.
- Develop a professional, reader-friendly written style in your business documents and Presentations.
- Expand your range of language when writing business documents .
- Edit your own and others’ business writing more effectively.
- Improve the presentation of your business writing.
- Improve your communications when making presentations.
Course Content:
High Impact Business Writing
• The key principles of professional business writing
• Editing your business writing
• Grammar and punctuation review
• Planning and organizing your business writing
• Style and language choice
• Business writing for your audience
• Document specific practice
High Impact Presentation Skills
- Introduction
- Planning Your Presentation
- The Presentation Sequence
- Creating Effective Visual Aids
- Effective Presentation Techniques
- Effective Communication Skills.
- Role playing
Target Audience
Specialists in all areas of business
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Overview
This course enhances the productivity of Microsoft® Office Outlook® users by teaching them to create and maintain an Integrated Management System. This system uses Microsoft Outlook and MPS methods and protocols to process a constant stream of incoming electronic and voice mail communications, objectives, next actions and projects.
Participants learn how to focus effectively on the job despite the non-stop pressure of required––but not necessarily urgent––input, decisions and actions. Learning a three-phase workflow method, participants immediately apply the concepts taught to current work at hand. The flexible system adapts to each participant’s work style and workload.
By the end of the one-day seminar, participants will experience a sense of relaxed, focused control, with all objectives, projects, plans, action steps, and information organized in Outlook. Key issues addressed include: e-mail overload, e-mail protocol, digital communications, filing, managing multiple objectives and projects,dealing with interruptions, tracking delegated items, reading material and integrating personal and professional priorities.
A pre-call and productivity assessment are conducted prior to the seminar to create appropriate customizations and establish a baseline for measuring results. Following the seminar, participants are provided a one-hour refresher webinar to reinforce and sustain learning. The post-survey is conducted 4-6 weeks later to evaluate results and create next actions.
Program Overview
• Collecting
o Setting up an effective Collectingsystem
• Processing and Organizing
o Setting up an effective action system
o Review the MPS work flow Model
o Creating a Total Life to the list in the Outlook task pad
o Using the MPS Four Ds to process email
o Integrate hand held Devices, Sharepoint® and other related Microsoft Productivity technologies
• Prioritizing and Planning
o Set up an effective baseline calendar
o Plan the week against objectives and priorities
o Establish boundaries and routines that support productivity
Target Audience
• Project managers, IT Managers, Consultants e.t.c
• Any one who wants to have a very effective, balanced and organized work life
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Six Sigma is a proven disciplined approach for improving measurable results for any organization. Six Sigma project success stories exist from organizations including manufacturing, service, nonprofit, government, research and healthcare.
The Six Sigma course provides a snapshot of DMAIC (Define opportunities, Measure performance, Analyze
opportunity, Improve performance, Control performance) problem-solving methodology, as well as deployment and project development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Workshops are incorporated extensively throughout the training to challenge the student's analytical and problem-solving skills.
Course Objectives
By completing this course, students will be able to:
•Participate in the development of a successful Six Sigma program.
•Contribute to the definition of project selection criteria and develop project proposals to meet
those criteria.
•Lead a Six Sigma project team, using the DMAIC problem solving methodology and
teambuilding skills.
•Apply and interpret basic and advanced Six Sigma tools, as necessary, for project definition,
process baseline analysis, process improvement, and process control.
Benefits
•Six Sigma experts evaluate a business process and determine ways to improve upon the existing process. Six Sigma experts can also design a brand new business process using DFSS (Design For Six Sigma) principles.
•Six Sigma improves the process performance, decreases variation and maintains consistent quality of the process output. This leads to defect reduction and improvement in profits, product quality and customer satisfaction.
•Six Sigma methodology is also used in many Business Process Management initiatives these days. Many of the BPM's that use Six Sigma in today's world include call centers, customer support, supply chain management and project management.
Target Audience
This training is suitable for anyone likely to, or already in championing or co-ordinating a six sigma initiative with the appropriate pre-requisites with the desire to lead teams using the DMAIC methodology and advanced statistical tools.
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This course is designed to provide a broad understanding of the Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process improvement methods applied within a Six Sigma framework, including basic Statistical Process Control Charts. Course Objectives
By completing this course, students will be able to:
Describe Six Sigma origins and its evolution to address the type of work and business focus in their work areas.
Engage effectively in Six Sigma team work, including those focused on:
Course Benefits
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Understanding the benefits and implications of a Six Sigmaprogram, and relating Six Sigma concepts to the overallbusiness mission and objectives.
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Communicating using Six Sigma concepts and languageThinking about your organization as a collection ofprocesses, with inputs that determine the output.
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Using the concept of a Sigma Level to evaluate the capabilityof a process or organization.
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Recognizing the five-step D-M-A-I-C model used to improveprocesses.
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Recognizing the organizational factors that are necessarygroundwork for a successful Six Sigma program.
Target Audience
The course is targeted at a wide audience of Six Sigma team members who need familiarity with the overall process and the basic process improvement tools.
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Project Charter and Business Case
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Gathering and characterizing requirements
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Developing a measurement plan.
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Assessing the outputs of key Six Sigma tools
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Generating ideas and solution concepts
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The Certified Process Professional takes Business Process Management training to an entirely new level. This premier course is designed for those seeking professional skills in process management, process improvement, process alignment and innovation.
Course Objectives
The course is to help deliver irresistible value to customers in and organisation. This is also a means to make business break away from their competition and also generate substantial financial value for their shareholders.
The Certified Process Professional Programme is help allow business to see themselves for what they are and their reason for being (serving customers). It will also help the business to attain its strategic business objectives.
Benefits
•To create long-term agility and performance improvement.
•To Create successful organisation practice.
•Uncover process improvement opportunities in just hours.
•Identify actions that reduce process inefficiency by 35%-60% in 90days or less.
•Delight you customer (make them your biggest advocate) through successful customer outcome.
•Innovate to compete, set the market trend and even dominate you industry.
Target Audience
All professionals seeking skills in process management, improvement, alignment and innovation
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CRM (Customer Relationship Management) is a bus philosophy implemented through combination of policies, processes, technologies and strategies by a company to unify its customer interaction and provide a mechanism for tracking customer information.
Course Objectives
- To enable its marketing departments to identify and target their best customers, manage,marketing campaigns and generate quality leads for the sales team.
- Improving customer satisfaction and maximizing profits.
- Identifying the most profitable customers and providing them the highest level of service.
- Understand Identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.
Course Benefits
Target Audience
• Sales
• Marketing
• Customer service
• Training
• Human resource development
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Please click here to download our Training Calender for 2010
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Capacity Building 
