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Empower yourself with Knowledge to thrive in today's digital economy! Our portfolio of best practice courses include (click on any course title for more information):
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Certification Included: |
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| Project Management |
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PRINCE (Projects IN Controlled Environments) is a structured method for effective project management. It is a widely used project management method, which navigates you through all essentials for running a successfull poject.
Program Objectives:
Prince2 Certification consist of two examinations:Prince2 Foundation and Prince2 Practitioner.
Prince2 Foundation Syllabus:
The foundation is the first of the Prince2 examinations you are required to pass to become a Prince2 Practitioner. Prince2 foundation examination is aimed to measure whether a candidate is able to act as an informed member of a project management team using the Prince2 methodology in an environment supporting Prince2.
Prince2 Practitioner Syllabus:
The practioner is the second of the Prince2 examinations you are required to pass to become a Prince2 Practitioner.Prince2 Practitioner examination is aimed to measure whether a candidate will be ableto apply Prince2 to the running and management of a project within an environment supporting Prince2.
Organisational Benefits
Organizations that insist on the PRINCE 2 standard will be able to effectively monitor their staff proficiency. This, will make further recruitment easier and ensure that key staff maintain sufficient level of proficiency through recertification processes
Organizations that utilize project management services benefit from knowing the level of competency of their supplier and that projects will be managed with a common method from the outset.
Organizations that give project management services are being compelled to use staff that are PRINCE 2 certified as more and more companies are choosing PRINCE 2 as the standard for project management.
Target Audience
The Project team, managers & Consultants
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"To fail to plan is to plan to fail". Yet several organisations still embark on large scale exercises usually involving the implementation of mission-critical systems and costing substantial amounts of money without adequate planning.
Worse still, the implementation effort itself is insufficiently monitored and poorly controlled. The results are often missed deadlines, poor quality, low grade and budget overruns. Simply put, failed projects. Considering the significant capital outlay involved in most large-scale projects, most companies can ill-afford failure as that may simply result to the inability to compete favorably.
Workshop Objective
To impart modern, yet proven best practice Project Management tools and techniques applicable to projects in this environment.
Course Benefits
Participants will gain an end to end view of Project Management as articulated by the the Project Management Body of Knowledge (PMBOK) best practice framework. The workshop will take cognizance of our local operating environment and provide practical tips for managing projects in a practical setting and include the use of Scenario based, PC Simulation Tools and hands on section on MS Projects
Target Audience
Entire project teams, project steering committees, project managers/consultants.
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Project Management Professional (PMP) is a globally recognized certification in project management. It is managed by the US-based Project Management Institute and is based on the PMP Body of Knowledge (PMBOK) Specification published by PMI in 2005.
The PMP designation offers individuals worldwide recognition as professional who has received Project Management certification, supported by core knowledge and understanding of critical Project Management concepts, principles and techniques
Program Objectives
Project Management Professional FastTrack is designed to prepare students to successfully pass the Project Management Professional (PMP®) exam. The PMP experience and exam requirements focus on five process groups Initiating, Planning, Executing, Controlling, & Closing.
Course Benefits
As one of the most valued credentials in project management, the PMP credential assures employers that you are committed to project management. Earning and maintaining this credential demonstrates a solid foundation of experience in effectively managing projects.
Target Audience
Our PMP FastTrack course has been developed for those individuals seeking to pass the Project Management Institute's PMP certification exam, as well as any individual who wishes to acquire best practice knowledge of Project Management.
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Continuous change and improvement occurs as a natural process as a result of the organisation's operation. Substantial risk is involved in carrying out complex, difficult and often unclear changes. 'Managing Successful Programmes' (MSP™) represents programme management best practice in successfully delivering such transformational change.
It is a principle and process based approach founded on best practice for use when managing a programme. Programmes are more than just the 'sum of their parts', in other words its project outputs. These concepts lead to the inevitable conclusion that something needs to be applied along with these projects to bring about their coordination and integration into achieving a strategic goal.
MSP is designed as a flexible approach to be adapted for the needs of each organisation and its programmes.
Course Content
This course includes, but is not limited to:
· Programme Management Overview
· Governance Themes
· Determining if a programme is worth doing
· Establishing the programme
· Transformational Flow Processes
· Benefits Realization Management
· Leadership & Stakeholder Engagement
· Programme Reviews & Audit
Pre-Requisites
No prior knowledge of the methodology is assumed. There is some pre-course reading and activity to complete which will be sent prior to the event. During the event there will be some examination preparation evening work to complete.
Duration
This is a 5-day course which includes both the Foundation and Practitioner exams.
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Where traditional training methods place their emphasis primarily on planning and implementation, the simulator allows participants to practice monitoring a project while being confronted, under stress, with a number of situations that regularly arise in most projects.
Learning Objectives
At the end of the simulation participants should be able to:
- Plan the resources in a project.
- Us e the project management tools.
- Run a project effectively.
- Make team decisions in stress situations.
- React correctly when confronted with typical problems of project management.
What do you learn with SimulTrain®?
The SimulTrain® simulator trains in three fundamental areas, divided into various learning points. These three fundamental areas include:
1. PROJECT LEADERSHIP: Participants learn to lead a project in its entirety, which includes dealing with the project's stakeholders and their – at times, contradictory wishes. They learn that a project functions like a system and that each decision can affect several parameters of the system. A "technical" decision may have an impact on productivity, motivation, or communication; similarly, decisions regarding the team members and their motivation will have a major impact on productivity and; therefore, on costs and deadlines as well. Participants learn, on a practical level, how to manage priorities and to select what is important and urgent from the deluge of messages, emails, and requests.
2. PROJECT MANAGEMENT: Participants learn to monitor - or rather, manage - a project on a day-to-day basis, by making the countless small decisions that being a project manager requires: the updating, planning, checking of progress; managing quality, and organizing project reviews. The participants learn how to make decisions as a team. The four learners, who navigate the simulator together, have to make numerous decisions requiring them to negotiate cost, deadline, quality, and motivation goals (each of these four goals is represented by one of the participants). They learn to manage conflict within the team and to take the views of each participant into account.
3. RESOURCE MANAGEMENT: Resource management is designed to be of great importance in the simulation. Many project managers have high degrees of technical training, but are very unfamiliar with the problems associated with human resources.
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| Information Security |
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Penetration Testing
This is a course covering the principles of penetration testing, including hands-on practice with some of the tools available. Students will learn the differences between a hacker and a Penetration Tester before going on to study the types of procedures followed by the professional penetration tester. Common vulnerabilities of computer systems are discussed along with methods used by penetration testers to take advantage of them.
Who is it for?
This course is suitable for those IT professionals who will be required to test their own internal networks or the networks of an external client.
Course Objectives
By the end of the course delegates will be able to:
- Perform in depth penetration tests.
- Explain the technical workings of various penetration tests
- Produce reports on results of penetration tests
- This course also prepares delegates for the Certified Ethical Hacking exam from EC-Council
Benefits
- Gain the in-demand career skills of a professional security tester.
- Learn the methodologies, tools, and manual hacking techniques used by penetration testers.
- Get hands-on hacking skills in our lab that are difficult to gain in a corporate or government working environment, such as anti-forensics and unauthorized data extraction hacking.
- Move beyond automated vulnerability scans and simplesecurity testing into the world of ethical penetration testing and hacking.
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CISSP is the term used for the Certified Information Systems Security Professional. As the first credential accredited by ANSI to ISO Standard in the field of information security, the certification provides Information Security professionals with not only an objective measure of competence but a globally recognized standard of achievement.
Program Objectives
The CISSP® Bootcamp is an immensely comprehensive review seminar discussing Information Systems Security industry best practices. The review Bootcamp analyses the 10 domains of the Information Security practice in preparation for the CISSP exam. It also serves as a strong learning tool for mastering concepts and topics related to all aspects of Information Systems Security.
The CISSP curriculum covers topics such as Access Control Systems, Cryptography, and Security Management Practices
The CISSP Credential: Benefits to the Professional
· Demonstrates a working knowledge of Information Security
· Confirms commitment to profession
· Offers a career differentiator, with enhanced credibility and marketability
Benefits to the Enterprise
· Establishes a standard of best practices
· Allows access to a network of global industry and subject matter/domain experts
· Makes broad-based secure information resources readily available
· Provides a business and technology orientation to risk management
Target Audience
· Information Security Consultants
· IT and quality Professionals
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Certification to ISO27001:2005 is a powerful step for an organisation towards effecting and demonstrating complaince with internationally recongnised best practise in information security. The standard provides an organisation with a continous protection methodology allowing a flexible, effective and defensible approach to security and privacy compliance.
This intensive course prepares delegates for the qualifcation process of ISO27001:2005 and trains them on how to conduct audits for certification bodies. It also empowers them to give practical help and information to those who are working towards compliance and certification. This training course includes an examination for ISO27001 Lead Auditor qualification.
Program Objectives
- To enable delegates undertake external audits and lead audits of Information Security Management Systems.
- To ensure delegates understand the importance of reporting their audit findings.
- Understand the roles and responsibilities of the auditor.
- Learn how to Plan, Execute, Report and Follow up on an Information Security Management System Audit.
- Learn how to access Security threats and Vunerabilities.
Benefits
Effective auditing is the only way to ensure that the measures you put in place to protect your organization and your customers are properly managed and achieve the desired result.
Target Audience
- To those wishing to implement Information Security Management System (ISMS) in accordance with ISO27001:2005.
- Existing security auditors who wish to expand their auditing skills.
- Consultants who wish to provide advice on ISO27001:2005 Systems certification.
- IT and Quality Professionals.
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Recent high profile information security breaches and the value of information are highlighting the ever increasing need for organisations to protect their information. An Information Security Management System (ISMS) is a controlled approach to managing sensitive company information so that it remains secure. It encompasses people, processes and Information Management Security Systems.
The objective of this course is to provide delegates with the necessary skills and tools to implement an ISMS that meets the certification requirements of ISO/IEC 27001:2005 and is based on the code of practice defined by ISO 17799. The course will prepare delegates for the ISO/IEC 27001 Lead Implementer Certificate and provide delegates with useful tools and a reference framework for implementation.
Who should attend?
Benefits to your business
Both the objective and result of the course is the development of a skeleton ISMS, including key processes, policies and procedures which can be used the moment you step back into your office to start implementing an effective ISMS in your organisation. The knowledge and skills imparted during this course will prove invaluable in improving and protecting your business.
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BS25999-2:2007 is the new standard for business continuity within organisations. It contains best practice in developing and implementing a robust business continuity plan. This course will take you from theory to practice, offering the opportunity to question and pre-plan for business continuity in your own organisation using the standard and examples of good practice.
Course Objectives
At the end of the courses delegates will:
- Understand how to use the standard to support Business continuity planning within their organisation.
- Be able to develop a BCM system based upon best practice
principles and Bs25999
- Be aware of the key features and content of Bs2599
- Understand the differences between BS25999-1 (Code of Practice) and BS25999-2 (Specification), and how to use them to best effect
- Understand the benefits and be aware of some of the pitfalls in Business Continuity management
Be able to weigh up the likely returns from investment in a range of different planning choices
- Understand the benefits of accredited certification to BS25999-2:2007, and the value of a BCM system based on a formal standard
- Understand how to achieve accredited certification to BS25999, and the resource requirements
Who is it for?
Directors and Senior Managers with responsibility for planning and managing risk and sustaining ongoing business performance within their organisation –In particular
Operations Directors, Risk Managers, IT Managers and Business Continuity Managers. Delegates may come from large or small organisations in any sector.
Prerequisites
Attendees should have a good understanding of the key functions and operations of their own organisation and come prepared to discuss in broad terms some of the risk
and performance issues which may affect their business.
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| ITIL v3 and IT Service Management |
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ITIL is a series of documents, originally created by the Office of Government Commerce, a governmental department in United Kingdom. These are used to help implement an
efficient framework for IT Service Management (ITSM). An ITIL Foundation Certification provides a systematic and professional approach to the management of IT service
provision. The Foundation Certificate enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. It is a prerequisite for the Practitioner's and Manager's Certificates in IT Service Management.
Adopting ITIL guidance can provide benefits such as:
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
Target Audience:
An ITIL Foundation Training Course is important for all types of IT - and IT related professionals, for recent career starters and business professionals to experienced and certified IT professionals who want to optimize the IT Service Management.
ITIL Foundation Training Course is for IT service providers, IT directors and managers and CIOs. It will also benefit business managers, customers & end-users involved in building good relationships with their IT service providers, and any organization that depends on IT Services.
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The ITIL Manager's certificate ensures an overall management view of the Service Desk, the 10 core disciplines of IT Service Management and their interrelationships and interfaces.
Information and Communications Technology (ICT) is the third of the four fundamental drivers for any business. ICT helps you collect, analyse, produce and distribute information about your business, your services and your successes. Information on which your business plans are based, your markets are created, sales are made and goods distributed. Information which affects your image with shareholders and the public at large. Getting the best from your ICT is where you can help your business. Management of your ICT infrastructure is essential if it is to underpin the IT services that support your business.
This course is based on the IT Infrastructure Library(R) (ITIL(R)) best practice guidance for ICT Infrastructure Management and covers the syllabus of the ISEB ITIL(R) Infrastructure Management Certificate qualification.
Benefit
Identify ICT requirements and develop ICT plans and strategies.
Design a resilient ICT infrastructure for current and future requirements.
Co-ordinate, measure and review the implementation progress.
Ensure that the ICT infrastructure is able to support the requirements of the IT services that support the business.
Prepare for the ISEB ITIL(R) Infrastructure Management Certificate examination.
Target Audience
IT Service Providers
IT Directors and Managers
CIO's
Business Managers
Service Management Consultants
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The ITIL Capability stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL Service Lifecycle as follows:
1. Service Offerings and Agreements (SO&A) 3 days
Primarily covering Service Strategy and Design processes, including; Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
2. Release, Control and Validation (RC&V) 3 days
Primarily covering Service Transition and Operation processes, including; Change, Release and Deployment, Service Validation and Testing, Service Asset and Configuration, Knowledge, Request Management and Service Evaluation
3. Operational Support and Analysis (OS&A) 3 days
Primarily covering Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management
4. Planning, Protection and Optimization (PP&O) 3 days
Primarily covering Service Design processes Capacity, Availability, Continuity, Security, Demand and Risk Management
Target Group for the ITIL Intermediate Capability Modules
These certifications will be of interest to individuals:
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Who have, or are seeking a role that is focused in a particular area of ITIL practice, that has fairly well defined boundaries of responsibility
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Who have an interest in, or require specialized, detailed process level knowledge
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Who wish to gain qualifications that offer intense, specialized knowledge in one or more process areas of ITIL Best Practices
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Who are looking to achieve a superior and well balanced knowledge of all ITIL Best Practice areas through ITIL V3 Expert Level certification, for which these modules and their accompanying credits are required
Pre-requisite Entry Criteria
The following entry criteria must be met by candidates who intend to take any Intermediate certifications, including any of the Capability modules:
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Candidates must hold the ITIL Foundation Certificate or V2-V3 Bridge equivalent, and
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Candidates must attend an Accredited Training Course or Accredited equivalent
The following are also strongly recommended criteria, but not mandatory:
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Candidates should have exposure to basic concepts and 2 years IT and related experience
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Candidates should complete at least 12 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training
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The ITIL V3 Intermediate Lifecycle stream consists of five individual certifications or modules, each based on one of the ITIL Service Lifecycle phases, built around the guidance within each of the OGC core ITIL titles:
1. Service Strategy (2 days)
2. Service Design (2 days)
3. Service Transition (2 days)
4. Service Operation (2 days), and
5. Continual Service Improvement (2 days)
Each module of the Lifecycle series covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations.
The Lifecycle modules will expose individuals to essential aspects of Management, Marketing, Operations, and Organization Management useful to appreciate the concerns of their business counterparts within a Service Management context.
Target Group for the ITIL Intermediate Lifecycle Modules
These certifications will be of interest to individuals:
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Who have, or are seeking a management or team leader role that requires a broader focus on the management of ITIL practice areas and their interaction across the Service Lifecycle
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Who work across teams or manage multiple capability areas,
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Who are looking to achieve a superior and well balanced knowledge of all ITIL Best Practice areas through ITIL V3 Expert Level certification, for which these modules and their accompanying credits are required
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Who are simply seeking a better grasp of the business fundamentals that drive the need for IT services and justify investments and who have a primary interest in ITIL from a Lifecycle stages perspective.
Pre-requisite Entry Criteria
The following entry criteria must be met by candidates who intend to take any Intermediate certifications, including any of the Lifecycle modules:
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Candidates must hold the ITIL Foundation Certificate or V2-V3 Bridge equivalent
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Candidates must attend an Accredited Training Course or Accredited equivalent, and The following are also strongly recommended criteria, but not mandatory:
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Candidates should have exposure to basic concepts and 2 years IT and related experience
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Candidates should complete at least 21 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training
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Information Assurance, Governance & Leadership
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Enterprise Architecture provides the strategic context to enable organizations to meet the constantly changing needs
of the business environment. An Enterprise Architecture provides the means to prioritize IT investments, maximize
performance and generate the most cost-effective solutions, thereby eliminating many barriers to success.
The TOGAF Enterprise Edition is an architectural framework consisting of a detailed method and a set of supporting tools for developing a broad range of Enterprise Architectures.
The Enterprise Edition enables the business and IT community
together to:
Design, evaluate and build the right architecture for their organization.
Reduce the costs of planning, designing and implementing architectures based on Open Systems solutions.
Develop an Enterprise Architecture; by providing a generic method with which specific sets of deliverables, reference models, and architectural assets can be integrated.
Developed and endorsed by the Architecture Forum of the Open Group, the TOGAF 8 Enterprise Edition represents an
industry consensus framework and method for Enterprise Architecture that is available for use internally by any organization around the world.
Course Benefits
Learn to analyze business motivations and to develop a Total
Solution that balances costs, benefits, risks and long term solution agility through TOGAF methods.
Gain a thorough understanding of how to apply a wide range of techniques and technologies to capitalize on business
opportunities.
Create an enterprise architecture view of Information Technology that enables the Information Technology
Organization (ITO) to meet the CEO’s expectations of the IT Organization.
Create an enterprise technology and EA practice roadmap.
Target Audience
Business managers and strategists who need to understand the role of the Enterprise Architect
IT architects about to move into Enterprise architecture.
IT and business professionals, IT managers
Project managers and project directors
Systems analysts
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The 'Management of Risk' approach compliments the OGC's guidance on programme and project management.
Management of Risk covers a wide range of topics, including business continuity management, security, project/programme risk management and operational service management. These topics need to be placed into
the context of an organisation framework for the Management of Risk.
This course conforms to the OGC Practitioner Examination syllabus.
PRE-REQUISITES
Candidates will ideally have an understanding of Risk Management. Those wishing to take the M_o_R® Practitioner examination must first pass the Foundation certification.
COURSE CONTENT (extract)
This course follows the practitioner syllabus set down by the OGC and covers areas such as:
• Corporate Governance
• Risk Process Lifecycle
• Risk Management Framework
• Business Continuity
• Safety and Security
• Creating the Culture
• Costs and Benefits
• Measurement, Control & Reporting
• Tools & Techniques
Target Audience
This course will be of benefit to any organisation or individual seeking the need for guidance on a controlled approach to identifying, analysing and managing risk.
The course is suitable for all levels of management including:
• Corporate Managers responsible for corporate governance and the organisation's overall exposure to risk.
• Programme Managers responsible for risk relating to specific programmes.
• Project Managers responsible for managing risk in projects.
• Operational Managers responsible for risks that affect the on-going continuity of business services.
• All other personnel who have an interest or responsibility for the Management of Risk within their organisation.
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The IT Leadership Institute is a unique training approach to help those in IT management or leadership positions achieve more success. It is by far the most comprehensive IT Leadership development program of its kind and the fastest way to boost your IT management skills and career.
Through the training, we will provide a logical process to use and give you dozens of tools that will help boost your productivity and management effectiveness.
Programme Benefits
At the end of the class, each participant will be able to:
Assess virtually any technology
- Develop a strategic plan that is aligned with company needs.
- Prioritize IT initiatives to take best advantage of opportunity and to reduce risk.
- Identify cost saving opportunities that will save thousands of dollars.
- Build an effective, yet appropriate IT organization to meet company needs.
- Develop a cost effective staff training plan to improve the team and staff.
- Develop effective performance plans and employee performance reviews.
- Develop targeted career plans for staff members.
- Develop an achievable operational and capital IT budget.
- Implement change management procedures that improve client service.
- Develop practical policies and procedures quickly and easily.
- Implement a simple system to manage important technology assets.
- Identify how to measure the trends of your IT business for improvement.
- Gain credibility by using effective project management methods.
- Motivate and empower individuals in your IT organization.
- Improve client service and enhance client relationships.
- Develop specific measurements that help you improve.
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The COBIT Foundation course addresses the benefits of a sound IT governance framework and explains how to realize effective IT governance using the COBIT best practices framework. It explains the COBIT framework using practical examples and a case-study-driven approach. It also addresses all other components of the COBIT toolkit, such as the assurance guide and management guidelines. The course helps professionals understand how to use COBIT in a logical and understandable way and validates this knowledge using an interactive approach. The course includes an exam preparation module, preparing participants to take on the COBIT Foundation exam.
Practical classroom exercises support the classroom presentations. Additionally, candidates learn the true meaning of COBIT by practicing the use of COBIT in a case-based scenario.
Target Audience
The COBIT Foundation course and the COBIT Foundation exam will be of interest to IT auditors, IT managers, IT quality professionals, IT leadership, IT developers, and process practitioners and managers in IT service service-providing firms.
Anyone interested in learning more about COBIT will find value in the COBIT Foundation course and the COBIT Foundation exam.
Learning Objectives
At the end of this course, the learner will gain competencies in:
- Identifying how IT management issues are affecting organizations.
- Recognizing the need for a control framework driven by the need for IT governance.
- Understanding the principles of IT governance, how IT governance helps address IT management issues, and who should be responsible for IT governance.
- Identifying how COBIT meets the requirement for an IT governance framework.
- Identifying the COBIT Framework and all the components of COBIT, which are control objectives, control practices and management guidelines.
- Understanding how to apply COBIT in a practical situation.
- Identifying the functions that COBIT provides and the benefits of using COBIT.
- Identifying how the use of COBIT is supported by the ITGI.
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Boards and executive management have long understood the need for enterprise and corporate governance. As information technology (IT) has become more important to the achievement of enterprise goals and delivery of benefits, there has been an increasing realization that governance must be extended to IT as well. IT governance is an integral part of enterprise governance and consists of the leadership and organizational structures and processes that ensure that the organization's IT sustains and extends the organization's strategies and objectives
Market need for CGEIT
- Individual - Defines roles and responsibilties of professionals Performing IT governance work and recognizes their professional Knowledge and competences; skill-sets; abilities and experiences
- Enterprise - Supports through the demonstration of a visible commitment to excellence in IT governance practices
- Profession - Supports those that provide IT governance Management, advisory or assurance direction and strategy-
- Business - Increases the awareness of IT governance good practices and issues
CGEIT Job Practice
The domains addressed by CGEIT are:
1. IT Governance Framework(required)
2. Strategic Alignment
3. Value Delivery
4. Risk Management
5. Resource Management
6. Performance Management
Target Audience
The Certification is intended to recognize a wide range of Professionals for their knowledge and application of IT governance principles and practices. It is designed for professionals who have management, advisory, or assurance responsibilities as defined by the CGEIT Job Practice consisting of IT governance related task and knowledge statements.
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To survive and thrive in business, whether in the private or public sector, the IT specialist needs to have a good understanding of business and management issues and
clearly grasp their IT implications. Without this, productivity, efficiency and effectiveness gains resulting from the use of IT can never be optimized; deriving competitive advantage from IT will remain a wishful thinking.
Deliberately or inadvertently, many technical specialists stay in their technology cocoon, and are never considered as an integral part of the organization and soon hit a ceiling in their growth within the organization. The result is frustration on the side of the business and that of the professional.
Programme Objectives
The course seeks to enhance the business contribution and growth potential of the IT professional and function by equipping the specialist with the knowledge, skills, tools
and techniques needed. The course will include the following
Personal Effectiveness techniques:
Time Management,
Planning and goal setting
Communication,
Decision Making
Organisational Effectiveness techniques:
- Developing a business case for IT projects
- Budgeting and financial planning
- Team development
- Problem Solving
- Conflict Resolution
- Strategic planning: tools and techniques:
- Influencing business strategy
- Developing a business driven IT-Strategy
Course Benefits
The course will go a long way to enhance the personal effectiveness, operational efficiency and managerial effectiveness of the IT specialist.
Target Audience
IT professionals in private or public sector who desire to positively impact their organizations and reach the top.
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| e-Business |
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e-Business is no longer a buzz word, it is serious business. But how do you win with e-Business? This course takes a practical case-study driven approach to winning with e-business within the context of the African Region from thought leaders in the industry. Risk Management aims to facilitate the exchange of information and expertise across countries and across disciplines. Its purpose is to generate ideas and promote good practice for those involved in the business of managing risk. By taking an analytical view of the e-business terrain, analyzing spectacular global e-Business successes and failures, and evaluating risk management, the course helps to identify key underlying trends and the implications thereof, crystalise opportunities to be exploited and pinpoint threats to be averted.
Programme Objectives
The course will arm you with the knowledge and insight to chart a winning e-Business blueprint, and implement it effectively. The course will cover the following concepts:
· The e-Business terrain: current developments
· e-Commerce today: possibilities, Impact, Barriers
· e-Business models: a comparative assessment
· Customer Relationship Management/Knowledge Management/E-Procurement e-Business design and implementation guidelines
· Board and Management Oversight
· Security Controls
· Legal and Reputational Risk Management
Course Benefits
The course will broaden your horizon on possibilities, increase your innovation quotient and provide you with a real life perspective of what has worked.
Target Audience
Professionals in e-Business related functions such as
· Marketing and new product development
· CMO's, marketing and business development officers
· e-Business department heads & officers
· CIO's and IT officers
· Customer Relationship Managers and Officers
· Corporate Planning & Communications personnel
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To stand out as an increasingly valuable member of a Web or marketing team, you need a working knowledge of e-commerce standards. The E-Commerce Strategies and Practices course is for the individual who already understands the foundations of Web technologies and wants to become proficient in e-commerce practices and site design.
Certification
The Certified Internet Webmaster (CIW) E-Commerce Strategies and Practices course prepares candidates to take the CIW E-Commerce Specialist exam, which, if passed, earns the individual the CIW E-Commerce Specialist certification.
Target Audience
- Web designers
- Internet consultants
- IT professionals
- Marketing professionals
- Web and graphic artists
- Business professional
Skills Taught
- e-Commerce site development, including ways to conduct business online and manage the technical issues associated with constructing an e-commerce Web site
- e-Commerce technology and security, including e-Commerce technologies at various levels of sophistication, Customer Relationship Management (CRM) software, and practices for securing your online transactions as well as your customers' personal information
- e-Commerce business, marketing and legal issues, including web marketing strategies, online product promotion, and legal topics such as taxation and international shipping
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Learn how to confidently create pedagogically sound e-Learning. Delivered over 2 days, this unique workshop teaches the principles behind the design and development of competent e-learning solutions, which can be applied to a range of services and sectors.
Programme Objective
This workshop will be an intensive training experience. The number of places are limited to allow attendees to work through their own specific e-Learning issues and questions with the Consultant Trainer and complete the work required for their qualification.
Course Description
This event is suitable for anyone looking for an introductory e-Learning workshop, and qualification. It will also complement the skills of anyone involved in the design, development, delivery, implementation, support or management of e-Learning.
Course Topics
The workshop covers all the curriculum requirements of the Professional Development Award, made up of two specialist units:
Design e-Learning
This unit considers strategies and techniques for the design of effective e-learning. It employs a practical, problem-solving approach to designing pedagogically aligned e-Learning across diverse levels of learning and teaching. It aims to develop skills in planning and design that will allow subsequent development and implementation processes to be more efficient and more likely to meet their goals. Full unit description.
Develop e-Learning
This unit examines the evaluation of e-Learning resources and aligning them with the desired learning levels and outcomes. It aims to develop an understanding of how to discover, select and blend resources to meet learning goals under modern presures to re-use existing content or incorporate content produced externally. Full unit description.
Target Audience
The Target Audience of this course are teachers who want to apply ICTs in their teaching practise as well as at training consultants, content managers, designers of educational interfaces, training administrators and publishers of educational resources.
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| Business Analysis & Productivity Enhancement |
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Information Systems Examinations Board (ISEB) qualifications allow candidates to learn new skills in specific business and IT areas which measure competence, ability and performance. This helps to promote career development and provide a competitive edge for employees
The certificate is relevant to anyone requiring an understanding of Business Analysis including business analysts, business managers and their staff, business change managers and project managers.
Objectives
- To arm arms participants with a firm understanding of business analysis tools, techniques and methods
- To prepare students for the ISEB Business Analysis Foundation Exam
- To provide a foundation for specialist ISEB modular certificates in the areas of Business Analysis, IS Consultancy and Business Change, as well as for the higher level ISEB Diploma in Business Analysis
- To provide a foundation for specialist ISEB certificates in other disciplines, including project management and system/solutions development courses
Course Content
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Introduction to Business Analysis
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Role of the Business Analyst
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Business Strategy Analysis
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Business Analysis Process Model
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Investigation Techniques
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Stakeholder Analysis
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Modeling the Business System
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Business Process Modeling
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Requirements Engineering
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Modeling the IT System
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Making a Business and Financial Case
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Managing Business Change
Who should attend?
- Anybody wishing to progress to specialist ISEB courses in Business Analysis, IS Consultancy and Business Change
- Individuals who need to understand and provide a link between business and IT
- Project managers, business or systems analysts, process improvement team members, quality assurance professionals, system developers
- Those seeking a professional, industry-recognised qualification in business analysis
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This course enhances the productivity of Microsoft® Office Outlook® users by teaching them to create and maintain an Integrated Management System. This system uses Microsoft Outlook and McGhee Productivity Solutions (MPS) methods and protocols to process a constant stream of incoming electronic and voice mail communications, objectives, next actions and projects.
Participants learn how to focus effectively on the job despite the non-stop pressure of required - but not necessarily urgent - input, decisions and actions. Learning a three-phase workflow method, participants immediately apply the concepts taught to current work at hand. The flexible system adapts to each participant’s work style and workload.
By the end of the one-day seminar, participants will experience a sense of relaxed, focused control, with all objectives, projects, plans, action steps, and information organized in Outlook. Key issues addressed include: e-mail overload, e-mail protocol, digital communications, filing, managing multiple objectives and projects, dealing with interruptions, tracking delegated items, reading material and integrating personal and professional priorities.
A pre-call and productivity assessment are conducted prior to the seminar to create appropriate customizations and establish a baseline for measuring results. Following the seminar, participants are provided a one-hour refresher webinar to reinforce and sustain learning. The post-survey is conducted 4-6 weeks later to evaluate results and create next actions
Program Overview
Collecting
- Setting up an effective Collecting system
Processing and Organizing
- Setting up an effective action system
- Review the MPS workflow Model
- Creating a Total Life to Do list in the Outlook Taskpad
- Using the MPS Four Ds to process e-mail
- Integrate handheld devices,SharePoint™ and other related
Microsoft productivity technologies
Prioritizing and Planning
- set up an effective baseline calendar
- plan the week against objectives and priorities
- Establish boundaries and routines that support productivity
Target Audience
Project managers, IT Managers, Consultants, etc.
Anyone who wants to have a very effective, balanced and organized work life
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Six Sigma is a proven disciplined approach for improving measurable results for any organization. Six Sigma project success stories exist from organizations including manufacturing, service, nonprofit, government, research and healthcare.
The Six Sigma course provides a snapshot of DMAIC (Define opportunities, Measure performance, Analyze opportunity, Improve performance, Control performance) problem-solving methodology, as well as deployment and project development approaches. The course flow follows the DMAIC methodology, with the appropriate tools and concepts taught at each stage of project deployment. Workshops are incorporated extensively throughout the training to challenge the student's analytical and problem-solving skills.
Course Objectives
By completing this course, students will be able to:
- Participate in the development of a successful Six Sigma program.
- Contribute to the definition of project selection criteria and develop project proposals to meet those criteria.
- Lead a Six Sigma project team, using the DMAIC problem solving methodology and teambuilding skills.
- Apply and interpret basic and advanced Six Sigma tools, as necessary, for project definition, process baseline analysis, process improvement, and process control.
Benefits
- Six Sigma experts evaluate a business process and determine ways to improve upon the existing process. Six Sigma experts can also design a brand new business process using DFSS (Design For Six Sigma) principles.
- Six Sigma improves the process performance, decreases variation and maintains consistent quality of the process output. This leads to defect reduction and improvement in profits, product quality and customer satisfaction.
- Six Sigma methodology is also used in many Business Process Management initiatives these days. Many of the BPM's that use Six Sigma in today's world include call centers, customer support, supply chain management and project management.
Target Audience
This training is suitable for anyone likely to, or already in championing or co-ordinating a six sigma initiative with the appropriate pre-requisites with the desire to lead teams using the DMAIC methodology and advanced statistical tools.
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The certified Process Professional takes Business Process Management training to an entirely new level. This premier course is designed for those seeking professional skills in process management, process improvement, process alignment and innovation
Programme Objectives
The course is to help deliver irresistible value to customers in and organisation. This is also a means to make business break away from their competition and also generate substantial financial value for their shareholders.
The Certified Process Professional Programme is help allow
business to see themselves for what they are and their
reason for being (serving customers). It will also help the
business to attain its strategic business objectives.
Course Benefits
- To create long-term agility and performance improvement.
- To create successful organisation practice.
Uncover process improvement opportunities in just hours.
- Identify actions that reduce process inefficiency by 35%-60% in 90days or less.
- Delight you customer (make them your biggest advocate) through successful customer outcome.
- Innovate to compete, set the market trend and evendominate you industry.
Target Audience
All professionals seeking skills in process management, improvement, alignment and innovation
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CRM (Customer Relationship Management) is a combination of policies, processes, and strategies implemented by a company that unify its customer interaction and provides a mechanism for tracking customer information.
Course Objectives
- Helping an enterprise to enable its marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team.
- Assisting the organization to improve telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes (for example, taking orders using mobile devices).
- Allowing the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits.
- Identifying the most profitable customers and providing them the highest level of service.
Providing delegates with the information and processes necessary to know their customers.
- Understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.
Benefits
- Reductions in operating costs
- More success in attracting new customers and closing deals. faster, through quicker and more efficient responses to customer leads and customer information.
- Simplification of marketing and sales processes by understanding customer needs
- Better customer service - through improved responsiveness and understanding that builds customer loyalty and decreases customer "churn”
- Enhanced customer satisfaction and retention, ensuring that your good reputation in the marketplace continues to grow
- Increased value from your existing customers and reduced cost associated with supporting and servicing them, increasing your overall efficiency and reducing total cost of sales
- Improved profitability by focusing on the most profitable customers and dealing with the unprofitable in more cost effective ways.
Target Audience
Sales and Marketing officers & Managers
Customer service officers & Managers
Training and Human resource development officers & Managers
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In today’s increasingly competitive business environment, it is essential to produce clear, error-free and reader-friendly
business documents to tight deadlines. Many specialists may possess excellent technical skills but often lack confidence
when writing business documents.
Furthermore, making impactful presentations devoid of technical jargon can also be challenging for the average
technical specialist. This course will take you through the rudiments and often overlooked but important aspects of Business Writing and Presentation. It is a practical course that will equip particpants with skills and toolkits immediately applicable.
Benefits
This course will provide you with the tools to:
- Speed up the writing process when writing business documents.
- Organise your ideas and conclusions coherently in your business writing.
- Develop a professional,crisp reader-friendly written style in your business documents and Presentations.
- Expand your bandwidth of language when writing business documents .
- Edit your own and others’ business writing more effectively.
- Improve the presentation of your business writing.
- Improve your communications when making presentations.
Course Content:
High Impact Business Writing
The key principles of professional business writing
Editing your business writing
Grammar and punctuation refresher
Planning and organizing your business writing
Style and language choice
Business writing for your audience
Document specific practice
High Impact Presentation Skills
Planning Your Presentation
The Presentation Sequence
Creating Effective Visual Aids
Effective Presentation Techniques
Effective Communication Skills.
Role playing
Target Audience
Specialists in various sectors of the economy: IT, Telecoms, Geologists, Medical personnel etc.
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Capacity Building 
